An event registration fee causes as much debate in peer to peer fundraising as the design of the event tee shirt. That’s a lot. In peer to peer fundraising we struggle with the question of whether to use a registration fee or not. The Blackbaud Benchmark study makes it clear, at least in a walk environment, the registration fee is highly co-related to lower fundraising.
Why is that? Social science tells us it is because a registration fee tells your brain, “This is something I am buying…now, I have bought it. I don’t need to do more.”
But what if your event was born and raised on registration fees? How do you transition from them? I’ve seen and heard of some horrific stories of efforts to change to a no-reg fee environment. The results were not good: income dropped like a rock, bunch of people showed up anyway.
At least one nonprofit accomplished the switch successfully. But, the Director didn’t know it until we helped her review the data resulting from the event.
Diana Aldecoa, the Vice President of Breathe Deep Events for LUNGevity, switched her New York event from a registration fee entry requirement, to no registration fee with a recognition tee shirt at $100 in fundraising.
Diana said, “I wasn’t 100 % sold on the idea even after we did it, until I saw the data.”
In summary, in 2013 the event raised $176,000 and in 2014 raised $172,000 in individual donations.
Diana said, “We missed our  revenue goal for individual donations, and we went under last year. We were bummed. Then, we started looking at our data and realized these things:
Our total participants went down by almost 5% but our zero dollar fundraisers went down by almost 12%
We did not realize over $30,000 in registration fees and still missed by only $4,000 last year’s number
The number of people who showed up day of event, registered, and didn’t raise any money dropped from 216 to 34. The amount of money we realized from that group was…wait for it….$505 in 2013 with 216 people, and it was $490 in 2014 with 34 people.
A registration fee helps deadwood accumulate at your event. What Diana saw is an audience that had the deadwood burned off. What she had left was a more mission-attached audience. The day of the event, she had TERRIBLE weather. Until she looked at her data, and the timing of registration and fundraising, she didn’t realized how much it did not matter. Her 34 people who were mission-attached and had not registered STILL showed up in terrible weather, and they created as much money on a nasty day as 216 people had on a beautiful day the year before.
How did LUNGevity and Diana make this magic happen? First, says Diana, her event staff person came from an organization with no registration fee for their income event. That meant the event staff person had bought in already to the idea.
LUNGevity also messaged early and often on these points: “This is a fundraising event. At $100 in fundraising we will recognize you with a tee shirt symbolic of your effort.”
Of the 2014 experience at large, Diana said, “I wanted more. It didn’t work as well as I wanted, but it worked well enough to continue. I see the trend and I know what it will mean long-term.”
Learn more by watching our March Turnkey Talks where Diana goes deeper into her experience with waiving registration fees.